In the rapidly evolving landscape of business communication, having a reliable VoIP provider is essential. Voice over Internet Protocol (VoIP) technology enables businesses to make and receive calls over the internet, offering flexibility and cost-effectiveness. Here, we’ve curated a list of the top business VoIP providers in 2023 that can help enhance your communication efficiency and streamline your operations.
OpenPhone: Unlocking Efficient Communication
OpenPhone stands out as a premier business VoIP provider that caters to teams of all sizes. What sets OpenPhone apart are its automation features, which include automated text replies and Interactive Voice Response (IVR) functionality. This ensures seamless call routing for incoming clients. Furthermore, OpenPhone integrates seamlessly with various business apps, such as Slack, Gmail, Zapier, and CRMs, providing contextual information without the need to switch between platforms.
OpenPhone’s international scalability is another highlight. Free calls and texts within the US and Canada, as well as affordable rates for international calls, are included in every plan. Each user on your team is also provided with a US, Canadian, or toll-free number. For collaborative purposes, unlimited users can share phone numbers, simplifying communication and managerial oversight.
Notable features include call recording, voicemail transcriptions, business hour settings, and more. Accessible across devices through desktop, web, and mobile apps, OpenPhone offers a comprehensive solution for modern business communication.
Key Features of OpenPhone
- Free calling and texting in the US and Canada
- Text message automations (scheduled messaging, snippets, auto-replies)
- Seamless business app integrations (Slack, Zapier, email)
- Interactive Voice Response (IVR)
- Shared phone numbers for collaboration
- Voicemail transcriptions
- Call recording
Pricing
- Standard: $13 per user per month
- Premium: $20 per user per month
- Enterprise: Custom pricing available upon request
READ MORE:
RingCentral: Revolutionizing Cloud-Based Communication
RingCentral, a pioneer in cloud-based phone systems, offers a comprehensive VoIP solution. While the basic plan includes voicemail transcriptions, SMS functionality, and unlimited US and Canada calls, more advanced features like audio and video conferencing require an upgrade. Notably, RingCentral’s integration capabilities are extensive, though some integrations come at a higher cost.
Key Features of RingCentral
- Unlimited calling in the US and Canada
- Video conferencing
- Allotted toll-free minutes
- Extensive business app integrations (upgrade required)
Pricing
- Essentials: $19.99 per user per month (up to 20 users)
- Standard: $27.99 per user per month
- Premium: $34.99 per user per month
- Ultimate: $49.99 per user per month
Ooma: Enhancing Call Management Efficiency
Ooma stands as a valuable VoIP provider, particularly for small businesses seeking efficient call management. With a virtual receptionist and ring group functionality, incoming calls are routed to the right agent. Plans offer unlimited calling in the US, Canada, Mexico, and Puerto Rico, though certain features require upgrades.
Key Features of Ooma
- Unlimited calling in the US, Canada, Mexico, and Puerto Rico
- Ring groups for efficient call routing
- Voicemail transcriptions (upgrade required)
- Call recording (upgrade required)
Pricing
- Ooma Office Essentials: $19.95 per user per month
- Ooma Office Pro: $24.95 per user per month
- Ooma Office Pro Plus: $29.95 per user per month
Nextiva: Seamless Communication for Enterprises
Nextiva excels in providing communication solutions for large-scale enterprises. Offering voice and video calls, as well as team chat, through a single app, Nextiva ensures streamlined communication. However, advanced features such as VoIP texting require a Professional plan upgrade.
Key Features of Nextiva
- Unlimited calling in the US, Canada, and Puerto Rico
- Video meetings
- Internet fax
- CRM integrations (upgrade required)
Pricing
- Essential: Starting at $23.95 per user per month
- Professional: Starting at $27.95 per user per month
- Enterprise: Starting at $37.95 per user per month
Grasshopper: Tailored VoIP for Solopreneurs
Grasshopper caters to solopreneurs and small businesses, offering key phone features across pricing plans. While it lacks extensive integrations, Grasshopper provides essential services for individuals and small teams.
Key Features of Grasshopper
- Unlimited calling and texting in the US and Canada
- Voicemail transcriptions
- Auto-replies
- Call transfers
Pricing
- Solo: $28 per month (one phone number and three extensions)
- Partner: $46 per month (three phone numbers and six extensions)
- Small Business: $80 per month (five phone numbers and unlimited extensions)
Dialpad: AI-Powered Communication
Dialpad is a business VoIP provider known for its AI features, including real-time call transcriptions and automated summaries. However, limitations exist in terms of phone number options and texting capabilities.
Key Features of Dialpad
- Unlimited calling and texting in the US and Canada
- Unlimited video meetings
- Speed coaching for optimal communication
- Voicemail and call transcriptions
Pricing
- Standard: $15 per user per month
- Pro: $25 per user per month (three-user minimum)
- Enterprise: Custom pricing available upon request
8×8: Contact Center Excellence
8×8 specializes in contact center solutions, offering unlimited US and Canada calling, team messaging, and auto-attendants. Upgrades provide access to international calls and enhanced video conferencing.
Key Features of 8×8
- Unlimited calling in the US and Canada
- Multi-level auto-attendants
- Team messaging
- Voicemail transcriptions
- Supervisor analytics (upgrade required)
Pricing
- x2: $24 per user per month
- x4: $44 per user per month
RELATED POST:
Vonage: Unified Communications for Businesses
Vonage offers a unified communications platform that combines voice calls, video calls, and messaging in one app. While it supports various integrations with third-party apps, some features require upgrades.
Key Features of Vonage
- Unlimited calling in the US and Canada
- CRM integrations (upgrade and additional fees may apply)
- Auto-attendants (upgrade required)
- Call recording (upgrade required)
Pricing
- Mobile: Starting at $19.99 per line per month
- Premium: Starting at $29.99 per line per month
- Advanced: Starting at $39.99 per line per month
magicJack: Simplified Business Calling
magicJack for Business offers unlimited calling in the US and Canada, making it suitable for businesses in need of a reliable phone solution. However, additional costs apply for certain features.
Key Features of magicJack
- Unlimited calling in the US and Canada
- Call forwarding
- Call transfers
- 3-way calling
- Auto-attendants (monthly fee required)
Pricing
- $15.99 per line per month
Aircall: Remote Call Center Excellence
Aircall is designed for building remote call centers and offers robust features like call recording and analytics. However, it’s important to note that Aircall’s subscription fees are higher than many other providers.
Key Features of Aircall
- Unlimited calling in the US and Canada
- Call recording
- Integrations and API capabilities
- Call monitoring (upgrade required)
Pricing
- Essentials: $30 per user per month (three-user minimum)
- Professional: $50 per user per month (three-user minimum)
- Custom: Pricing available upon request (10-user minimum)
Choosing the Right Business VoIP Provider
Selecting the right VoIP provider for your business is a crucial decision that can impact your communication efficiency and productivity. Consider your team’s communication needs, the features offered by each provider, and the scalability options available. Whether you’re a small business or a large enterprise, the above list provides a comprehensive overview of some of the top VoIP providers in 2023. Evaluate each option based on your specific requirements and budget to make an informed choice that empowers your team’s communication capabilities.